Terms & Conditions | Novo Fitness

Terms and Conditions

NOVO Fitness General Conditions

"NOVO" refers to Novo Fitness Sdn Bdn and all its subsidiaries and employees. "Member" or "You" refer to customers utilising the facilities or services of Novo Fitness Sdn Bhd.

By coming to NOVO you promise to:

You agree to keep and obey all rules and regulations now in force or in future as prescribed by NOVO Studio for but not limited to the use of NOVO Studio facilities and the equipment therein including rules with respect to lockers, attire and personal hygiene. NOVO reserves the right to revoke or suspend your membership for moral turpitude or fraud.

Prohibited activities within the NOVO Studio include, but are not limited to the following:

- Conduct any illegal activities in NOVO's premises at any time.

- Use of Steroids, illegal drugs or other behavior altering substances.

- Lewd behavior, smoking or consumption of alcohol in NOVO's premises at any time.

- Solicitation for profit, political purposes or an other reasons in whatever form within NOVO's premises.

- Unauthorised personal training provided to other members, with or without being recompensed.

- Photography, videotaping, filming or audio recording without prior written permission of NOVO.

Members are liable for any damages to NOVO's property whether by act of negligence or willfulness. Member is responsible for damage incurred by independent children or guests.

Member agrees to conduct himself/herself in a quiet and well-mannered fashion when in or about NOVO facilities so as not to cause any disturbances which would interfere with the use and enjoyment of NOVO Studio by other members and guests. Under no circumstances will member use foul, loud or slanderous language, or harass, molest, badger or solicit other members or guests.

By signing up to any NOVO membership, plan & package, you agree to the following terms and conditions:

You must be at least 18 years of age.

Accountability Terms

A "no show" policy is in place for spots booked and not attended, and for late cancellations less than 6 hours before your booked session.

In the event of a late cancel or no-show, your unlimited membership period will be shorten by (1) day or class session will be deducted from your account.

Arena Group Training Membership Terms
Full access to all group classes at NOVO studio.

Arena membership holders can book up to 7 sessions at any one time.

If you opt for recurring monthly billing for your contract period, monthly Membership subscription will billed every month through credit card/debit card you enter on checkout payment page.

Validity period for Classes Pass are stated on the pricing plan and members can select the start date of membership periodfrom the day of purchase.

Unlimited access Functional Training Membership Cycle

Your Membership starts after you have signed up and submitted upfront payment via a current, valid and accepted Payment Method which may be required to be updated from time to time to attend NOVO studio. We will automatically debit the monthly Membership fee to your Payment Method every month until end of your Membership's contract period.

The contractual period for Functional Training Membership will be:

AWAKEN plan - 1 month contractual period

ACCELERATE plan - 3 months contractual period

ACTIVE plan - 6 months contractual period

and will, subject to your Membership being cancelled after the end of the contractual period (by you), or terminated (by us), each in accordance with these Terms, automatically renew on a monthly basis at the end of your Membership cycle.

Should the fortnightly payment fail due to reason of invalid payment method or any other reason, we will notify you via email immediately. Should you not make payment within 24 hours, all classes booked by you will be cancelled immediately, and no new classes may be booked until the payment is rectified. You will still be responsible for payments at least until the end of your contractual period. The end date of your Membership cycle will not change should there be a suspension in this case.

Recurring Billing

Should Members opt for recurring billing, billing will be done on a monthly basis and on the same day every month.

No Refunds

Unless expressly stated to the contrary herein, or as provided by applicable law, payments are non-refundable and there are no refunds or credits for partially used periods.

However, following your cancellation of your Membership, you will continue to have access to the studio through to the end of your paid Membership cycle.

Non-transferability of Membership or Classes

Functional training membership and Personal training sessions/classes are not transferable. Member cannot sell, assign, or transfer his/her Membership in Novo Studio. Member may not loan his/her Membership card to anyone else.

Lockers

Lockers may be available for use by Members and their guests whilst they are on the NOVO's premises, subject to availability. Members must ensure that the contents of the daily lockers are removed at the end of their visit. Only Members who have paid to hire a permanent locker may have personal items left in their lockers overnight. Permanent lockers remain the property of NOVO and under no circumstances can be shared with another member. NOVO reserves the right to open lockers without the member’s permission or the member being present. All bags must be kept in lockers and should not be taken into the fitness areas. NOVO reserves the right to remove the contents from any ‘non-permanent’ locker, which has not been emptied after the visit. Property cleared from lockers, or left on the premises, shall be held for between 10 – 31 days, dependant on storage available onsite. Unclaimed items are donated to charity.

Terminational Policy

NOVO reserves the right to terminate the membership of any Member found to be in breach of any terms and conditions / rules and guidelines of the membership. The member shall not be entitled to any refund should his/her membership be terminated in accordance with the terms and conditions.

You agree that NOVO, in its sole discretion and for any or no reason, may terminate any membership/account (or any part thereof) you may have with NOVO or use and/or entry of any NOVO studios and remove and discard all or any part of your account, at any time.

NOVO may also in its sole discretion and at any time discontinue providing access to any NOVO studios, or any part thereof, with or without notice. You agree that NOVO will not be liable to you or any third party for any such termination, provided that, if NOVO terminates your account other than due to breach by you of these Terms, NOVO shall refund a pro-rata proportion of the fee paid for the NOVO Membership/Package in which such termination takes effect.

Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your use of your account and any NOVO studios may be referred to appropriate law enforcement bodies. These remedies are in addition to any other remedies that NOVO may have at law.

Waiver and Release by Member

Member fully understands that he/she is engaging in physical exercise and training under the instructions of NOVO personnel, which may cause injury to him/her. He/She hereby agrees that he/she is a voluntary participant exercise, the use of NOVO facilities, and training and instruction by NOVO personnel and that he/she assuming all risks of injury to him/her on account of these activities. It is further agreed that NOVO will not perform any evaluation of Member's physical condition, which might result in the dentification of risk factors contradicting physical exercise prior to his/her starting or continuing on exercise activity.

Member hereby warrants and agrees that he/she has no physical disability, impairment or ailment preventing him/her from engaging in any exercise activity, or that will be detrimental to his/her health, safety comfort, or physical condition, or that of others.

Member hereby agrees to waive any and all claims or rights he/she might otherwise have against Novo Fitness Sdn Bhd ("NOVO") including the right to sue NOVO, its employees or agents, for any injuries or claims aforesaid.

Member has carefully read this waive and release and fully understands this is a release of any and all future claims against NOVO for injury or risk of injury resulting from activities while attending NOVO facilities and/or exercise classes in the NOVO studio.

Member herby agrees that all fees paid are non-refundable and membership/package is non-transferable.

NOVO reserves the right to after or discontinue any of the packages or rates without prior notice and to change any terms, conditions and/or rules that may be issued by NOVO from time to time.

Member understands that by signing up any NOVO membership, plan & package, he/she has entered into a legal binding contract with NOVO.

PROHIBITED SITE CONDUCT
By using the Site, you promise not to:
- Harass, threaten, or defraud Site users;
- Make unsolicited offers, advertisements, proposals, or send junk mail to users;
- Impersonate another person or access another user’s account without that person’s permission;
- Share NOVO-issued words with any third party or encourage any other user to do so;
- Permit third parties to use any classes booked under your NOVO account, including other NOVO members;
- Misrepresent the source, identity, or content of information transmitted via the Site, including deleting the copyright or other proprietary rights;
- Upload material (e.g., virus) that is damaging to computer systems or data of NOVO or users of the Site;
- Upload copyrighted material that is not your own or that you do not have the legal right to distribute, display, and otherwise make available to others; or
- Upload or send to Site users pornographic, threatening, embarrassing, hateful, racially or ethnically insulting, libelous, or otherwise inappropriate content.

ADDITIONAL TERMS
When using the Site and/or NOVO Studios, you will be subject to any additional posted guidelines or rules applicable to specific products, services, or features which may be posted from time to time. All such information are hereby incorporated by reference into these Terms.

Entire Agreement.
This (including the documents referred to herein), is the entire agreement between you and NOVO relating to the subject matter herein and will not be modified except in writing, signed by both parties, or by a change to these Terms or Guidelines made by NOVO as set forth in the Preamble to these Terms.